Free Standard UK Delivery on All Orders

Customer Appreciation Sale — 40% Off

30-Day Return Guarantee

General terms and conditions

Terms and Conditions

Last updated: 17 October 2026

Article 1 – Definitions

  • We / us / the seller: Hybrid, trading as Ageless Bloom Boutique.
  • You / the customer: a consumer, meaning a private individual who is not acting for business purposes.
  • Contract: a contract concluded at a distance through our website.
  • Cancellation period: the period within which you may cancel the contract.

Article 2 – Who we are
Ageless Bloom Boutique is a trading name of Hybrid.

  • Chamber of Commerce no.: 90343239
  • VAT no.: NL004807063B58
  • Address: Onkelsticht 82, 5102 HG Dongen, the Netherlands. There is no showroom or collection point at this address.
  • Email: info@agelessbloomboutique.com
  • Phone: +31 6 16335404

Article 3 – Scope
These terms apply to every offer we make and every order placed on our website. They are available before you order and are included with your order confirmation.

Article 4 – Our offer
We describe our products as accurately as possible. Small differences in colour may occur because of screen settings. Prices are shown in pounds sterling (GBP). Delivery within the UK is free. If a product is shown with an obvious pricing error, we may cancel the order and refund you in full.

Article 5 – The contract
The contract is concluded when you place your order and we confirm it by email. If we cannot fulfil your order, we will let you know and refund you in full.

Article 6 – Your right to cancel
Under the Consumer Contracts Regulations 2013 you have a legal right to cancel within 14 days of receiving your order. We extend this to 30 days, and you do not need to give a reason.

To cancel, email us at info@agelessbloomboutique.com before returning anything, and we will send you the return instructions. You pay the cost of returning the item, unless it is faulty or incorrect. Items must be unworn, unwashed and returned in their original packaging. We may reduce the refund if an item has been handled beyond what is needed to check it.

Article 7 – Refunds
We refund the full price within 14 days of receiving your return, using your original payment method. We do not charge restocking fees.

Article 8 – Import, customs and VAT
Our products are shipped from our suppliers outside the UK. Where we are required to collect UK VAT at checkout, it is included in the price you pay. If any other import charges apply to your order, we will tell you before you complete your purchase. We provide the commercial documents needed for customs clearance.

Article 9 – Your statutory rights (faulty goods)
Our products must be as described, of satisfactory quality and fit for purpose, as required by the Consumer Rights Act 2015.

If an item is faulty, please tell us as soon as possible by emailing clear photos and your order number to info@agelessbloomboutique.com. You may reject a faulty item within 30 days of delivery for a full refund. After that, you are entitled to a repair, a replacement or, where these are not possible, a refund.

Nothing in these terms affects your statutory rights.

Article 10 – Delivery
We deliver to addresses in the United Kingdom by Royal Mail.

  • Orders are processed within 1–2 working days.
  • Delivery usually takes 5–10 working days after dispatch.

Unless otherwise agreed, we will deliver within 30 days of your order. If we expect a delay, we will let you know, and you may cancel the order for a full refund. Risk passes to you when the order is delivered to you or to a person you have nominated.

Article 11 – Complaints
If you are unhappy with your order or our service, please email info@agelessbloomboutique.com. We will respond within 14 days. If we need more time, we will tell you when you can expect a full response.

Article 12 – Liability
We are not liable for losses that were not reasonably foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

Article 13 – Governing law and disputes
These terms are governed by Dutch law. This does not take away the protection you have under the mandatory consumer laws of the part of the UK where you live, and you may bring proceedings in your local courts. We will always try to resolve any dispute with you amicably first.

Contact

  • Email: info@agelessbloomboutique.com
  • Phone: +31 6 16335404
  • Customer service hours (UK time): Monday to Friday 8:00 am – 7:00 pm, Saturday 8:00 am – 5:00 pm